The digital talent arms race
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The digital talent arms race

One of the most fashionable business fads these days is for incumbents from traditional industries to claim that they are no longer an (insert your industry here), but a is now tech company. As an example, Domino’s is now claiming to be “a tech company that happens to make pizza.” This may sound noble, but do these incumbents have what it takes when it comes to delivering upon that promise?

The death of omnichannel banking
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The death of omnichannel banking

Omnichannel is the king of the buzzwords in retail banking. It’s the idea that “customers should receive a consistent seamless service across all channels”. In this utopia the branch, phone, web and mobile app all come together as one. But if you’re a fan of omnichannel, you might want to sit down, because I’ve got some bad news.